Vitaly, the doctor's assistant was great. He assisted from booking to the
production of invoice for insurance reimbursement and everything in between. A very pleasant and personable youmg man. Thank you Vitaly. Also, Dr Olga Romanova was exceptional. She listened to me and took
into account my self-knowledge pertaining to my own condition, and did not dismiss me and my self-diagnosis. As a doctor myself, I was impressed, as many of my own often complain of poor bedside manners they experienced with other physicians. A day later, and my symptoms have already began to resolve. Thank you Dr Romanova, you are a credit to the profession. As for the facility itself, it was a really nice and modern clinic, well appointed and clean. However, the general staff could be a little more pleasant and not just transactional. Maybe it is because I am a tourist and they know I dont speak the language. No matter the language barrier, a warm smile goes a long way in making others feel welcomed. There was not even a smile from the nurse who gave me a shot. The pharmacist was however quite pleasant and warm. Next time I am in Moscow, and become ill (I hope not haha) I will certainly return to EMC.
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